Shipment and delivery
All products available on HMCstock.com are shipped from our EU warehouses with express couriers (GLS or Fedex) that guarantee fast and reliable services internationally.
There are no extra costs, the products have been already cleared through customs and the price includes all import costs like customs duties and taxes.
Please kindly notice, the shipping is available in Europe only
Shipping and delivery times
The products are shipped within 48 hours (2 working days) after the payment is verified.
Normally, the delivery takes 3-5 working days. Products are not being shipped on weekends and holidays.
Total delivery time = order processing time + shipping delay
Tracking
At the moment of dispatch, you will receive an email containing the tracking code for your order. You can use the code on the courier’s website where you can obtain more information on the progress of the shipment and the estimated delivery time and date. The aforementioned tracking code is activated within a few hours from when the item is shipped, in some cases it is activated by the end of the day.
If the item is being sent with GLS, you can check tracking code at https://gls-group.eu/EU/en/parcel-tracking, by simply inserting the code in the "Parcel numbers / Track IDs" field and push "Search"
You can check your Fedex tracking code at https://www.fedex.com/apps/fedextrack/?action=track .
Damaged package?
Should the package present damages or signs of tampering, we advise you to sign with reserve (or refuse the package) at the time of delivery.
Having issues with the shipping?
Should the ordered goods not arrive in 5 working days, please contact first the local courier office providing them the tracking code and then email us so that we can verify the if the order number corresponds to the delivery address.
Please do not hesitate to contact us in case of any queries by sending us an email on [email protected]